Terms of sale

Seller

LAGA CO AS, organisation number 938 176 663, Møllergata 8, 0179 Oslo, Norge. Contact: kontakt@nyhem.eu.

What you buy

A pass gives access, for 3 months from the purchase, to the full Nyhem content for the tests it covers: all the questions, sheets and flashcards, mock tests in the official format, the plan and readiness score, offline use. The oral pass includes the method, the useful phrases and the number of AI corrections stated at purchase. Unused corrections expire with the pass.

The free trial version stays available without a purchase. It shows a fixed sample of the content.

Prices and payment

Prices include VAT and are shown in the currency of your country. You pay once. There is no subscription and the pass never renews automatically: after 3 months, full access stops, your progress is kept and nothing is charged. An email reminds you 7 days before.

In the iPhone app, you pay through Apple’s App Store, at the price shown by the App Store. Apple takes the payment and sends the receipt.

Right of withdrawal

You normally have 14 days to withdraw. As the content is digital and available at once, at purchase we ask for your consent to start right away and your acknowledgement that you thereby lose your right of withdrawal (Norwegian Right of Withdrawal Act, angrerettloven, § 22 n, and EU Directive 2011/83/EU, art. 16 m).

If you did not give this consent, you can withdraw within 14 days by writing to kontakt@nyhem.eu: you are refunded within 14 days.

For a purchase made in the App Store, withdrawal and refunds are handled by Apple, under its own terms.

Pass guarantee

If you fail the official test although you met all the conditions below, you choose between a refund of the pass and 3 more months of access, free of charge:

• at least 5 full mock tests passed, on 5 different days, in the 21 days before the test;
• at least 80 % of the question bank seen;
• a readiness score in the green;
• an active pass on the day of the test;
• the failure declared within 30 days after the test, from your account.

The conditions are checked automatically from your synced progress. The guarantee does not cover the fee for the official test. It comes in addition to your statutory rights and does not replace them.

For a pass bought in the App Store, only Apple can issue a refund: the guarantee then takes the form of the 3 more months of access, free of charge.

Use

The pass is personal. Sharing your account, copying or extracting the content, or automating access to the service is not allowed. In case of clear abuse, we may suspend access after warning you.

What Nyhem is not

Nyhem is an independent preparation tool. We do not guarantee the result of the official test, apart from the guarantee above. The estimates (readiness score, oral correction) are for learning and do not replace the official result. Test rules can change: we update the content as soon as the authorities publish a change.

Availability

We do our best to keep the service available at all times. Maintenance or a provider outage can happen; a long interruption on our side extends your pass by the same time.

Complaints and applicable law

For any complaint, write to kontakt@nyhem.eu: we answer within 14 days. These terms are governed by Norwegian law, without depriving you of the protection of the mandatory laws of your country of residence. In case of disagreement, you can turn to Forbrukerrådet (the Norwegian Consumer Council) for mediation, or to the European Consumer Centre of your country.